Service center portal
B2B ordering portal for a service center network
A partner portal designed to move wholesale ordering from email and messaging into a controlled account area with roles, pricing, documents and delivery statuses.
Problem and effect
What was built and what the business received
A case is not only a screen. It should show the business problem, solution architecture, result after launch and DevAstro responsibility area.
What had to be solved
Move B2B orders for service centers from chats and email into a managed portal with roles, statuses, documents and limits.
How the working system was assembled
We designed an account area with role-based pricing, quick repeat order, documents, order statuses and integration control.
What the business received
The concept moves partners into a self-service portal, gives managers control over limits and statuses, and makes data exchange visible through logs and error queues.
What DevAstro was responsible for
DevAstro developed the account UX, interface, server API, roles, statuses, integration model and post-launch support process.
Solution breakdown
How the key screens and scenarios work
The concept combines product search, repeat purchasing, individual terms, documents and exchange monitoring in one workflow for service partners and account managers.
Orders and documents overview
Partners and managers see current orders, documents, limits and priority statuses.
Catalog and quick ordering
The catalog supports repeat orders and wholesale scenarios without unnecessary navigation.
Partners, roles and access
Different user groups receive the data and actions they actually need.
Integration monitoring
Exchange logs and error states help the team control API synchronization after launch.
Mobile partner account
Key actions stay available for managers and partners outside the desktop workplace.
Technical system
Architecture, stack and growth foundation
The stack is chosen for business scenarios: website speed, manageable content, external integrations, analytics, SEO and further support.
Not a technology list, but a working system
A website or service should be easy to evolve: add pages, connect APIs, launch SEO and paid traffic without breaking user scenarios.
Discuss a similar task
Need a B2B portal, account area or internal tool?
We will describe roles, permissions, data, integrations and a safe MVP so the portal does not become a chaotic admin panel.
